HOTEL EMPLOYEE PERFORMANCE IN NEW NORMAL PERIOD
This research aims to examine the effect of Transformational Leadership and Organizational Commitment on Employee Performance as well as the mediating effect of Organizational Commitment between Transformational Leadership on affecting Employee Performance in non-star hotels in Medan (North Sumatra) during the “New Normal” period. This is a survey research, using all employees who work in two non-star hotels in the city of Medan (North Sumatra) as research sample, totaling 60 Employees. The results are described descriptively in which were processed using SPSS version 23.0. The mediation variable test was carried out using the Sobel Test with significance level of p <.05. The results showed that there is a positive and significant direct effect of Transformational Leadership and Organizational Commitment on Employee Performance partially. Similarly, simultaneously there is an indirect effect of Transformational Leadership on Employee Performance mediated by Organizational Commitment or in other words Organizational Commitment is able to mediate the effect of Transformational Leadership on Employee Performance. The results of this study prove that the conceptions of Transformational Leadership and Organizational Commitment are still relevant today and also contribute to improve employee performance in the hotel industry in Indonesia, especially non-star hotels in Medan (North Sumatra) in New Normal period. Thus we purpose further research to be conducted to examine worker commitments trough factor analysis approach. Meanwhile, working climate or culture in said characteristic can be describe trough ethnography
Al-Yami, M., Galdas, P., & Watson, R. (2018). Leadership style and organisational commitment among nursing staff in Saudi Arabia. Journal of Nursing Management, 26(5), 531–539. https://doi.org/10.1111/jonm.12578
Almutairi, D. O. (2015). The Mediating Effects of Organizational Commitment on the Relationship between Transformational Leadership Style and Job Performance. International Journal of Business and Management, 11(1), 231. https://doi.org/10.5539/ijbm.v11n1p231
Arifin, A. H., Saputra, J., Puteh, A., & Qamarius, I. (2019). The role of organizational culture in the relationship of personality and organization commitment on employee performance. International Journal of Innovation, Creativity and Change, 9(3), 105–129.
Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research. Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-35184.108.40.2063
Choiriyah, Wibowo, Riyadi, H., & Umar, H. (2019). The Influence of Competence and Organizational Commitment on Work Satisfaction and Their Impact on Performance Employee (Study in PT. KAI Divre III, South Sumatera). International Journal of Human Resource Studies, 9(1), 174. https://doi.org/10.5296/ijhrs.v9i1.14037
Dinc, M. (2017). Organizational commitment components and job performance: Mediating role of job satisfaction. Pakistan Journal of Commerce and Social Sciences (PJCSS), 11(3), 773–789.
Dlamini, N. N. N., Garg, A. K., & Muchie, M. (2017). The impact of transformational leadership style on organisational commitment in the hospitality industry. African Journal of Hospitality, Tourism and Leisure, 6(3), 1–21.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS. Cetakan 9. Badan Penerbit Universitas Diponegoro.
Halim, P., . N., Badruddin, S., Hidayat, A., & Maulamin, T. (2019). Competence and Commitment: Two Factors that Impact Performance in Organizations. Helix, 9(4), 5096–5101. https://doi.org/10.29042/2019-5096-5101
Jariyaporn, S. (2018). The Influence of Transformational Leadership , Organizational Culture , and Organizational Citizenship Behavior on Job Performance. 26(1), 110–116.
Lau, P. Y. Y., Tong, J. L. Y. T., Lien, B. Y. H., Hsu, Y. C., & Chong, C. L. (2017). Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics. Journal of Retailing and Consumer Services, 35(November 2016), 20–26. https://doi.org/10.1016/j.jretconser.2016.11.004
Lebi, R. F., & Anindita, R. (2018). The Analysis of the Effect of Transformational Leadership and Organizational Culture on Job Satisfaction and Performance. Iarjset, 5(10), 1–10. https://doi.org/10.17148/iarjset.2018.5101
Luthan, F. (2011). Organization Behavior, An Evidence-Based approach. Mc Graw-Hill-Irwin.
Martini, I. A. O., Rahyuda, I. K., Sintaasih, D. K., & Piartrini, P. S. (2018). The Influence of Competency on Employee Performance through Organizational Commitment Dimension. IOSR Journal of Business and Management (IOSR-JBM), 20(2), 29–37. https://doi.org/10.9790/487X-2002082937
Priastana, I. M. A., & Mujiati, N. W. (2020). Influence of Transformational Leadership Style , Organizational Commitment And Work Stress on Performance of Employees Food & Beverage Service Division In The Trans Resort Bali Hotel. American Journal of Humanities and Social Sciences Research (AJHSSR), 4(5), 174–182.
Puyri, L., & Pasaribu, H. (2020). The Effect of Leadership and Motivation on Employee Performance. Advances in Economics, Business and Management Research, 64(PICEEBA-2 2018), 1043–1051. https://doi.org/10.4108/eai.8-10-2018.2289289
Raveendran, T., & Gamage, A. S. (2019). The Mediating Effect of Organizational Commitment in the Impact of Transformational Leadership Style on Employee Performance: A Study of Divisional Secretariats in the Jaffna District. International Journal of Human Resource Studies, 9(2), 116. https://doi.org/10.5296/ijhrs.v9i2.14623
Renyut, B. C., Modding, H. B., Bima, J., & Sukmawati, S. (2017). The effect of organizational commitment, competence on Job satisfaction and employees performance in Maluku Governor’s Office. Journal of Business and Management, 19(11), 18–29. https://doi.org/10.9790/487X-1911031829
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (15th ed). Pearson Prentice Hall: Upper Saddle River.
Shaukat Ali, Fahad Farid, I. (2018). Effect of transformational leadership on job satisfaction and patient safety outcomes. SSRN, 66(2), 1–16. https://doi.org/10.1016/j.outlook.2017.10.004
Sutra, D., Dedy, T. S., & Bahana, A. (2019). the Role of Organizational Commitment As Mediation of the Influence of Organizational Culture and Leadership on Employees’ Performance in Provincial Food Security Agency of Southeast Sulawesi, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 96(12), 116–125. https://doi.org/10.18551/rjoas.2019-12.15
Suwibawa, A., Agung, A. A. P., & Sapta, I. K. S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali). International Journal of Contemporary Research and Review, 9(08), 20997–21013. https://doi.org/10.15520/ijcrr/2018/9/08/582
Wasiman, W. (2018). the Influence of Organizational Culture and Rewards System on the Performance Employees of Hotel in Batam City With Organizational Commitment As Intervening Variables. Jurnal Apresiasi Ekonomi, 6(3), 305–313. https://doi.org/10.31846/jae.v6i3.95
Wasiman, W. (2019). The Influence of Organizational Culture and Organizational Citizenship Behavior (OCB) on the Performance of Hotel Employees in Batam City with Organizational Commitment as Intervening Variables. Advances in Economics, Business and Management Research (AEBMR), 92(Icame 2018), 119–126. https://www.atlantis-press.com/proceedings/icame-18/125917129